Results

Everything we do delivers significant improvements to our clients’ bottom line. We only take on a project if we know we can meet or exceed their expectations.

Here are a few examples of some of the results our clients’ experience.

Engagement Logistics Client Results

Vertical: Face to Face

Employees: 700 / 200 Managers

Geographical Area: Southwest, US

68% Incremental Revenue Improvement
($36 Million - Additional Revenue)

16% Retail Revenue Improvement
(15 stores - $1 Million Additional Revenue)

Vertical: Contact Center

Employees: 125 / 9 Managers

Geographical Area: South, England

26% Conversion Improvement
(2.5 Percentage Points)

Additional Impact Areas:

  • Decrease in Turnover
  • 98% Positive Retention Rate of Top Performers
  • New 3 Tiered Recruitment Model

Vertical: Automotive

Employees: 80 / 4 Managers

Geographical Area: Mid Atlantic, US

52% Incremental Improvement
($275,000 Additional Revenue)

Vertical: Contact Center

Employees: 40 / 5 Managers

Geographical Area: Midwest, US

28% Conversion Improvement
(3.2 Percentage Points)

10.2% Revenue Per Call Improvement
($7.22 Revenue Per Call increase)

Vertical: Face to Face

Employees: 85 / 14

Geographical Area: West, US

26% Incremental Improvement
($1.1 Million – Additional Revenue)

Vertical: Automotive

Employees: 200 / 20 Managers

Geographical Area: Southeast, US

19% Incremental Improvement
($225,000 – Additional Revenue)

Additional Impact Areas:

  • Reduced Labor Costs
  • Turnover Reduced
  • Increase in Retail Sales

Vertical: Contact Center

Employees: 1000 / 40 Managers

Geographical Area: East, Canada

19% Conversion Improvement
(2.4 Percentage Points)